Changes to 08, 09 & 118 numbers

Important changes to 08, 09 and 118 service numbers

Telephone numbers starting 08, 09 and 118 are called non-geographic numbers ‘service numbers’. You might use them to make phone calls to organisations such as banks, travel services, government departments, or even to vote in TV shows.

From 1 July 2015, the regulator Ofcom is changing the way these numbers are charged for. The changes are designed to make the cost of calls clearer, and they are being communicated through a campaign called UK Calling.

What’s changing?

Ofcom’s decisions mean that from 1 July 2015, the cost of calling any of these numbers will be split into two parts:

The Access Charge: This is what we charge you, per minute, for connecting the call. Our Access Charge for 084, 087, 09 and 118 numbers is 8.4p per minute (7p + VAT).

The Service Charge: This is the remainder of the call charge. The organisation you are calling decides the service charge, and must communicate it. For example, if the service charge was 20p per minute, the organisation you are calling might say “Calls cost 20p per minute, plus your phone company’s access charge”.

By adding together the access charge and the service charge, you’ll know exactly what the call will cost you.

Clear Inclusive Minute Plans

Customers who benefit from our Inclusive Minute Plans such as Clear500 will have calls to following number ranges included within their inclusive calls allowances:
UK local and national numbers (starting with 01 and 02)
UK-wide Non Geographic Numbers (starting with 03 e.g. 0333, 0330, 0300, 0345)

Freephone Numbers

In addition, all Freephone numbers (which begin 0800 or 0808) are being made free for consumers to call from all phones, whether mobile or landline.

Further Information

These changes apply across UK landlines and mobile phones. For more information please visit the dedicated Ofcom website at